Support & Distribution
Posted 22 September 2010 - 06:19 PM
This is a big question, and I'm not sure where to start - despite numerous searches on the web.
I have a package that is almost ready to be distributed to companies/users in that induftry that could use it. I would be looking for a company that does the technical support, hosting (etc) for it as I cannot see myself havig time to answer all questions - although happy to work on updates and enhancements.
I understand there would be fees involved.
Does anybody here (or out there) do this sort of thing specifically for Filemaker?
Posted 23 September 2010 - 07:16 AM
I think most people in this situation would hire an assistant for technical support on the phone, and handle email yourself.
As for hosting, I you don't already have a web presence, then use someone who advertises on FMForums!
PS, Good Luck! and don't worry, there will be Updates and Enhancements
IT Solutions, Inc.
If not now... When?
Posted 23 September 2010 - 06:58 PM
Thanks for your reply.
I dont see the actual hosting as the problem, but more the outsourcing of the technical support, managing the licensing etc.