FMP 14 on Windows 7 SP1 File Menus Unstable

[Todd Dignan]

Hi All,

Specs: Windows 7 pro SP1, FileMaker Pro 14, Java 7.45.

I first install FMP 14 64bit.  When I realized the 64bit did not work with outlook,  I uninstalled the 64bit and installed the 32bit.  The application works as long the user does not use any the pulldown menus in the toolbar. Example (File: Open Remote).  The user gets a message that FMP stopped responding and needs to shut down.  There were previous versions were installed.  I had their IT department uninstall all previous versions of Filemaker Pro and reinstall FMP 14.  The problem still exists.  They are using java 7.45.  Could this be the problem?  Should I update them to the current version of Java.  Any help would be appreciated.

Thanks! Todd Dignan

[Fitch]

My first guess would not be Java, since I don't see Java involved in making a menu selection. Do you have any plugins installed? Or maybe look to old prefs or temp files. Or maybe some other Windows app conflicting.

[Todd Dignan]

Thanks for the response Finch... I got it working.

The IT person was using a network installer of some sort.

1. Uninstall Apple Bonjour using the control panes.

2. Deleted all the files from C:/users/usernames/AppData/Local/Temp in all profiles

3. Deleted the Filemaker dir from C:/users/usernames/AppData/Local/ from all profiles

4. Deleted the 360works dir from C:/users/usernames/AppData/Local/ from all profiles

5. Uninstalled filemaker 14 using the filemaker installer

6. Reinstalled filemaker 14.  This also installed Apple Bonjour and .Net 4.5