java.lang.OutOfMemoryError: Java heap space

[Barry Rickert]

Using 360Works FTPeek 1.67

Connecting to FTP returns this error after some delay.

Running Mac Mini 2014, FM 13 Advanced.

Help?

[ryan360Works]

I believe this issue is being solved through our support system but I want to post that this error is usually solved by upping the amount of memory. Instructions on how to do this can be found here.

[starion]

Looked at the instructions.  Can find no such location "Macintosh HD/Library/Application Support/360FmKit/" in Sierra to place memory file.

[ryan360Works]

HI starion,

If that location does not exist, then create it and place the file there.

 

[Mr. Scott]

This error was encountered by us when the file on the SFTP server was over 17MB in size. We did implement the stated "fix" above to create a "memory size" file inside a "360FmKit" directory using Terminal, but it did not resolve the issue for us.

Does anyone know how we can resolve this for files of this larger size?

[ryan360Works]

Hi Mr.Scott,

What did you increase the memory to? If you have increased it to 1024 and are still having an issue then I would like to take a look at your logs. Please reproduce the issue and send the logs as well as a description of the issue to [email protected] .  This will create a support ticket for you in our support system. Make sure to send the logs before any restarts of FileMaker as restarting will overwrite the logs.