Filemaker 14 Crashes on Windows: Fault in Module (Kernelbase.dll)

[Priyabrata]

Hi Guys,

I am having some issues related to FM Pro crashing.
One of the client who is on windows 8.1 the FM Pro 14v5 crashes unexpectedly almost everyday.
They access the Filemaker files that are hosted in a Filemaker 14v4 Server hosted in Windows 2008 R2 system.

This issue is happening on the windows system only.
The client has 2 windows workstation and one workstation using a iMac.

The Filemaker crash is happening only on the windows system. The iMac has never crashed.
We tried increasing the RAM in server and the windows workstation systems, but it didn't help.

On checking the windows event log found this:

Faulting application name: FileMaker Pro.exe, version: 14.0.5.505, time stamp: 0x56a2e6d5
Faulting module name: KERNELBASE.dll, version: 6.3.9600.18264, time stamp: 0x56e1b34d
Exception code: 0xc06d007e
Fault offset: 0x00015b68
Faulting process id: 0x2bb8
Faulting application start time: 0x01d1a6dffb4b4c7a
Faulting application path: C:\Program Files (x86)\FileMaker\FileMaker Pro 14\FileMaker Pro.exe
Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll
Report Id: 8754507d-12ff-11e6-bebd-485ab683c708
Faulting package full name: 
Faulting package-relative application ID:

Is this something related to the issue in the application hosted ?
Or is it a issue in the windows workstation system ?

Any advise or suggestion will be a great help. smile emoticon
Thanks in advance.

Note: Already tried reinstalling the FMPro in the windows system

 

[Wim Decorte]

4 hours ago, Priyabrata said:

Faulting application path: C:\Program Files (x86)\FileMaker\FileMaker Pro 14\FileMaker Pro.exe

 

Looks like you are running the 32-bit version of FMP on a 64-bit machine.  Any particular reason why?

[Priyabrata]

Yes
Its because the Filemaker 64 bit Windows doesn't work with outlook for sending emails via email client.

Could this be the reason behind the crashes ?
Please advise.