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Joe Pampalon

360Works
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Joe Pampalon last won the day on June 4 2013

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About Joe Pampalon

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    Roswell, GA

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    http://www.360works.com
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    Joseph Pampalon

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  1. Joe Pampalon

    Lower photo quality in new files

    Even though this thread is old, I wanted to post an update. This is an issue with thumbnail generation. The library we are using is not equipped for very high resolution photos. Some customers may experience this issue with medium-to-high resolution photos as well. The majority of SuperContainer v2 users should not see this issue. You can set a resolution parameter of 140 or more in your SuperContainer URL that should force SuperContainer server to generate a thumbnail which does not contain the vertical lines. Please see our documentation on setting a custom resolution: http://docs.360works.com/index.php/SuperContainer#Specifying_a_custom_resolution We are planning on releasing an update to SuperContainer to fix this issue, but we have delayed it in order to incorporate several other internal changes to thumbnail generation such as avoiding the known CoreImage memory leak without decreasing thumbnail generation speed. We should be releasing the update soon, but I do not have an exact ETA. Please visit http://www.360works.comfor the latest news regarding our products.
  2. Joe Pampalon

    Scribe plugin - runtime - save as pdf

    Hello, The Scribe plugin can read and write from an already existing PDF file, but it cannot create PDF files from scratch. So you could have a PDF file in a container field in the runtime, and Scribe could write data from FileMaker records to the PDF file. But it could never create a PDF file on its own.
  3. Joe Pampalon

    SC Deployment - 2 machine FMS setup

    Hi Chris, There are 3 different options for installing SuperContainer: 1) run/install as a standalone app 2) install to FileMaker Server's Web Publishing Engine 3) install to a Tomcat server I believe you are referring to the second option above where you install SuperContainer to the WPE of FMS since you are asking about the IIS redirect rule. If that's the case, you want to install SuperContainer manually to the Worker machine where the WPE is running, and you will also create the IIS rule on the same machine. You can find all the details necessary for manual installation here: http://docs.360works.com/index.php/SuperContainer#Manual_Installation_to_FileMaker_Server_13_on_Windows Please let me know if you have any questions about this.
  4. Can you confirm that you are using all IWP-compatible script steps? Are you using the SuperContainer Companion plugin in your scripts? If so, do you have it installed for use with IWP? I.e., do you have the plugin installed on the FMS machine in the correct directory and are sure that it is properly loaded? Even if the plugin is installed properly, there are still some restrictions that cannot be overcome in IWP. For example, the plugin cannot spawn a file chooser dialog with SCChooseFile. A rule in IWP is that plugins cannot spawn system dialogs like that. In general, it is recommended that the user interact directly with the SuperContainer web viewer in IWP to upload or download files. Moving, copying, and deleting files are all things that can be done on the backend with plugin functions because they only involve the SuperContainer server itself, but uploading and downloading specifically require the IWP user's file system to interact with the plugin which is not going to happen through IWP.
  5. To use 360Works plugins with FileMaker Server 13 scheduled scripts, you must install the 64-bit plugin (on Windows, the plugin file will end in ".fmx64") to "FileMaker Server/Database Server/Extensions". In some environments, this can be counter-intuitive due to the presence of a "Database Server x64" folder, but you should ignore that folder when using plugins. There is further documentation on our wiki site here: http://docs.360works.com/index.php/Plugins_101#Plug-in_Installation Please let me know if you have any questions.
  6. Yes, both Java 6 and Java 7 are compatible and can be installed alongside one another on Windows and OS X
  7. Joe Pampalon

    Windows Server 2008

    Hello, Yes the 360Works Email plugin is compatible with Windows Server 2008. If you experience any issues with installation, please post back here or email us at support@360works.com. Or you can check our documentation wiki here: http://docs.360works.com/
  8. Joe Pampalon

    Registration missing

    Hi Dave, You would only need to put the registration information into a single web.xml file, and there should be a place for the information to go. Now that I know you are deployed using the installer on OS X with FMS11, I can tell you exactly which file you should modify: /Library/FileMaker Server/Web Publishing/publishing-engine/cwpe-tomcat/bin/SuperContainer/WEB-INF/web.xml The forums will eat up the exact formatting of the area where you should put the registration information, but I can try to describe it. You want to the put the license key within the param-value tags on the line under the "activationCode" param-name tags, and the registered company name that matches the license key goes within the param-value tags on the line after the "registeredTo" param-name tags. Let me know if I should clarify this more. In your environment, SuperContainer server is deployed in the Web Publishing Engine of FMS which means it runs as the "fmserver" user account like the other FMS processes. So you should check permissions for the registration file directory and make sure that "fmserver" has read/write permissions. Let me know what you find.
  9. Joe Pampalon

    Can't get supercontainer to restart

    I spoke with Jake over a screen share, and we found that IIS was not responding to any URL Rewrite rules. SuperContainer loads fine if you use the actual port 16020 as does the XML '-dbnames' page, but neither of those requests work on port 80. I directed him to contact FileMaker to determine why updating to 13.0v2 would have affected how URL Rewrite rules work. I know the 13.0v2 FMS update installs Application Request Routing v3.0 for IIS, but the update has not affected other deployments of which I am aware. A possible solution might be to uninstall FMS, any IIS modules listed in the 'Programs & Features' section of the Control Panel, and IIS itself. After that, you can reinstall IIS and FMS to see if that fixes the URL Rewrite issue.
  10. Joe Pampalon

    Registration missing

    Hi Dave, You can always email support@360works.com or call the toll-free number listed on our website for more direct communication. If the registration file is not being created, I would guess that you are correct about a permissions problem. The SuperContainer server runs as a different user depending on the method of deployment. How is SuperContainer server deployed? You can also set the registration in the web.xml file that SuperContainer uses to store default values. The file is located at "SuperContainer/WEB-INF/web.xml". This might be a better fix for your situation if you do not want to modify permissions.
  11. Joe Pampalon

    Can't get supercontainer to restart

    Hello, Can you please give our office a call at (866) 662-9185 so that we can get together on a screen share to determine what might be the issue? It sounds like a non-standard issue, and I'd like to get this working for you as soon as possible.
  12. Joe Pampalon

    Server filepath to SC?

    Hi David, The SCCopy function is specifically meant for copying files from one SuperContainer directory to another SuperContainer directory. It will not copy files outside of the SuperContainer folder. I realize the documentation for the function does not mention this, and I will have it changed shortly. The function you want is SCDownload. You can supply a destination folder for the downloaded file.
  13. Joe Pampalon

    Get the last message i sent and set to regular

    FileMaker cannot find the Email function because the Email plugin is not installed. You must install the Email plugin before the plugin's functions can be used. Have you copied the Email plugin to the FileMaker Extensions folder? Please see our documentation here for instructions on getting the plugin installed and running: http://docs.360works.com/index.php/Plugins_101#Getting_Started_with_Plug-Ins You can use FileMaker Preferences to ensure the plugin is installed afterwards. In Preferences, there is a Plug-Ins tab where the Email plugin will be listed and checked if it is installed properly. You can use the Email plugin to access any number of mailboxes so long as you have the proper connection details and credentials. I recommend creating a table of email accounts where each record represents an account.
  14. Joe Pampalon

    Filemaker Server 13 plug-in installation issues

    Hi Jon, There is a way to have both 32 and 64-bit versions of Java running in OS X. All versions of Java 7 provided by Oracle for OS X are 64-bit, so you will need to install Java SE 6 (provided by Apple) in order to have a 32-bit version of Java. Here is a download link: http://support.apple.com/kb/dl1572 That same page will contain any updated versions of Java SE 6 that Apple releases, so check that page for updates when necessary.
  15. Joe Pampalon

    Get the last message i sent and set to regular

    Hello, There is no method for retrieving a complete list of all emails sent using the 360Works Email plugin. But you can get a list of emails sent by a given email account by reading emails from the "Sent Messages" mailbox on the mail server. You can pass the name of the "Sent Messages" folder in your mailbox as a parameter to the EmailReadMessages function to retrieve emails from only that folder. Please see our plugin documentation here: http://static.360works.com/plugins/EMAILPLUG/documentation.html#EmailReadMessages You can also use the 360Works Email plugin to copy any email sent by the plugin to a folder on the mail server which would enable you to create a folder that contains all emails sent by the 360Works Email plugin. The function EmailMoveCurrentMessage will either move the message currently queued for delivery or the most recently fetched message from the mail server into the given folder. Here is a link to the documentation for that function: http://static.360works.com/plugins/EMAILPLUG/documentation.html#EmailMoveCurrentMessage The example in that section of the documentation shows how to copy a sent message to a given folder. Please let me know if you have any questions.
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