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ryan360Works

360Works
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Everything posted by ryan360Works

  1. EmailReadMessageValue wont give any messageID

    Hi docasar, Bruce emailed us and brought this to our attention. It looks like there is an inconsistency between the documentation and what the plugin is expecting. The key values are actually case-sensitive and the documentation does not reflect that. I tested and changing "messageID" to "messageid" and "replyTo" to "replyto" resulted in the correct information being pulled from the email. Bruce's workaround works as well because the plugin has a fallback to where if the key value that is passed in doesn't exist in the list of values that is created when the message is read into memory then the plugin will search the actual headers and fetch the value if it finds a match. Using "return-path" actually returned the messageID in some cases for me so I would recommend trying "replyto". With that being said, we have changed the code so that the key values are not case sensitive. This change will be present in the next release of the Email plugin. Again, thanks Bruce for bringing this to our attention!
  2. Version 3 EmailSend Command Returns ?

    A ? as a return of a function definitely means that the plugin is not enabled unless somehow specifically the EmailSend function isn't getting registered at initialization which I have never had reported. The ? is a native FileMaker response because the FMSE (FileMaker Scripting Engine) doesn't know what to do with the function call in the script. Please submit your logs to our support system by sending an email to support@360works.com. Make sure to reference this thread as well as include any other additional details. Make sure to reproduce the error and send the logs without any restarts of FileMaker as restarting will overwrite the logs. See this page for log locations. If you are calling a PSOS script then we will need the server-side plugin logs.
  3. Version 3 EmailSend Command Returns ?

    Hello, If a plugin function returns a "?" then the plugin is either not installed or not enabled. If you did not restart the FileMaker Scripting Engine after installing the plugin then please do so by typing the command: fmsadmin restart fmse -y in Terminal/PowerShell. Please check the FileMaker Server Admin console under Database Server->Server Plugins that the plugin is listed there and is checked as enabled. Enable it if it is not checked as enabled. The very first time the plugin is enabled it will need to download the necessary JRE so there will be a delay before you see the enabled message. If the plugin will not enable, typically it means that the plugin cannot download the necessary JRE or has already tried and the download did not complete. Please follow the instructions here to manually install the necessary files.
  4. Starting with 360Works Email Pugin

    Hi William, I am not sure if I understand what you are trying to accomplish but it sounds like you are trying to read emails from your inbox and the store them in FileMaker. Below is a screen shot of a script that shows this basic functionality. If this doesn't answer your question can you elaborate more on what you are trying to accomplish?
  5. Hi Sandropan, Scribe can insert a page break with the ScribeDocAppend function and passing in the parameter "newPage=true". However, this would mean that would need to create each page separately and then append them together using that function.
  6. Server to server syncing

    Hi Mikael B, There isn't much of a difference between setting up MirrorSync for a FMServer to FMPro/Go sync and setting up a FMS to FMS sync. Installation of MirrorSync is the same, only needs to be installed in one location. Once installed, launch the MirrorSync client, choose the multiple FMS option and the client will guide you through the set up process. You may also find this piece of documentation helpful. If you have any questions or run into any issues, please contact our support department by sending an email to support@360works.com
  7. Error when registering generated plugin in WebDirect

    Hi David, This error means that the plugin was expecting a ScriptMaster license but received a generated plugin license. This is definitely odd if you are calling the register function for your custom plugin. Please reproduce the error and submit your logs as well as your generated plugin to our support email, support@360works.com . See this page for log locations. The file will be called 360Plugins_Web64.log.
  8. Plugin fails to enable

    Hi Nico, When you installed 3.06, did you restart the FileMaker Script Engine (FMSE)? If you did not, then you will need to before the new plugin loads. You can restart the FMSE by typing the command: fmsadmin restart fmse -y in Terminal/CMD. If you did restart the FMSE and have 3.06 installed in the Extensions folder for FileMaker Server, then I suspect that either the Admin console is not updating and needs to be restarted or , if your customer is using a Mac, the new JRE that 3.06 uses did not download/unpack completely. In the case of the JRE, follow the instructions here for Mac. To restart the Admin console type the command: fmsadmin restart adminserver -y in Terminal/CMD.
  9. Previous versions

    Hi Noel, The progress bar windows in your screen shots are the plugin downloading support files that it needs to operate. If this download fails for whatever reason then the plugins will not initialize. Please follow the instructions here for your Windows and Mac machines.
  10. Drag-n-Drop

    Hi jcoulter105, SuperContainer uses native FileMaker container fields so it would not have any control over the drag and drop mechanism. Unfortunately, I am not aware of a plugin that would allow this is Windows.
  11. Plastic installing 5% no progress

    Hi Spentit, If this dialog does not get to 100% then it looks like the plugin is having trouble downloading the JRE it needs to operate. This is usually due to a network restriction or permissions issue. Download the JRE here, place the zip file at /Users/<username>/Library/Application Support/360Works/Plug-ins/jre (create the folder path if it does not already exits, delete any folders named 9.0.1 if they exists in the jre folder) , and unzip it so that the path to the JRE is /Users/Ryan/Library/Application Support/360Works/Plug-ins/jre/9.0.1 . Once you have done that, launch FileMaker and check in FileMaker Pro->Preferences->Plugins that the plugin is there and checked as enabled. If it is not enabled, check it to enable it. If you are still having issues getting the plugin to install/enable after trying that, please send an email to support@360works.com and reference this thread.
  12. Plugin fails to enable

    Hi htmbolton, This is an issue that we are aware of and have fixed in development. We are currently in the testing phase of our next iteration of plugins that will contain the fix for this issue. We will announce their release through our newsletter (you can subscribe to it by scrolling to the bottom of the main page of 360works.com) and our social media. Please be sure to subscribe so that you know when the update is available.
  13. Attachment file names: Mail Attachment [2]

    I always recommend that users do not call all the functions in one script step because it is hard to trap for errors, amongst other things. The error will be prevalent in the plugin log file but it will be easier to troubleshoot in the future if you change it over to separate function calls and then check for "ERROR" as the value of the variable and then if it equals "ERROR" call EmailLastError and display it in a dialog or set it to a field
  14. Attachment file names: Mail Attachment [2]

    Is the error they are seeing a plugin error or FileMaker error? If it is a plugin error, what is the error that they are getting?
  15. Attachment file names: Mail Attachment [2]

    Hi SoundEssential, Does this happen consistently? If you change the names of the pdfs in the container fields so that they are unique (ex. change one to untitled1.pdf) do you see the same results?
  16. Awesome! Glad it is working now! Just a quick follow up question, did you install Email 3 or Email 2?
  17. I may be mistake but I believe this location will only exist if you have multiple versions of FMP installed as putting a plugin in this location will install it for all versions of FMP that are installed. Just for reference the location that Preferences opens is /Users/<username>/Library/Application Support/FileMaker/FileMaker Pro Advanced/<versionnumber>/Extensions . You can place the plugin in any of these locations. The only difference between them is what I stated above and the location that you can get to from Preferences is where the plugin will be installed if you call the Install Plug-in File script step (like in the case if auto-update)
  18. Hi Oliver Reid, Have you tried using Email 3 to see if the issue persists? If not, please download it here and install it and try to connect. Make sure to confirm that Email 3.05 is indeed installed before testing by checking in Preferences->Plugins. If the issue persists, please send in your logs to support@360works.com . See this page for log locations. Please be sure to replicate the error and send the logs before any restarts of FileMaker as restarting will overwrite the logs.
  19. Reset Log file

    Hi Jerry, Unfortunately Windows locks any files that are in use from being modified or moved. You wont be able to move those logs unless the FMSE is stopped. The logging in the newest versions of the plugins is very verbose for troubleshooting reasons. This tends to cause the logs to grow quickly if you are calling plugin functions frequently server side. We are testing the next iteration of our plugins now and the logging will be turned down so it will become a non issue. Of note, restarting the FMSE should overwrite the logs.
  20. I am not able to reproduce this issue. In High Sierra using Email 3.05 I am able to connect to smtp.gmail.com without issue. fmjv808 I believe you have already submitted a ticket to support. Mbust, please send an email to support@360works.com with a description of the issue as well as your logs. Please replicate the issue and then send the logs. Be sure to send before any restarts of FileMaker as restarting will overwrite the logs. See this page for log locations.
  21. High Sierra wierdness

    Hi John, We are currently making changes to our plugins in regards to operation in High Sierra. We have seen the Java icons appear in High Sierra as well and have fixed the problem in development. We are hoping to wrap up testing for these changes soon and they will be included in our next release of the plugins.
  22. issues with iText 7

    Hi John, It doesn't look like the class is actually missing but rather it can't be initialized. If you look at the plugin logs there might be something in the stack that might elude to why. It might also be worth calling SMGetLoadedJars to see if the IO jar shows up.
  23. ScripMaster Plugin "?" Failed to initialize.

    This is an issue we have had reported that occurs on some user's machines. It is a framework issue that we have since fixed in development. We are hoping to push the next iteration of our plugins soon that contains this fix amongst other things. Ill make a note to bump this thread once we do.
  24. FileMaker Server 16 fails to load plugin

    It is probably a typo as there is no Extensions folder at that location but I wanted to make sure you are putting the plugin at "C:\Program Files\FileMaker\FileMaker Server\Database Server\Extensions" and not "C:\Program Files\FileMaker\FileMaker Server\Data\Extensions\" . Also make sure you are using the latest website version, 3.05. If you are, I suspect the issue you are running into is the plugin can't download the support files necessary for operation. Follow the instructions here to manually install the support files. This is an issue that we are aware of and have fixed in development. I do not currently have a stable development build available but we are planning to release our next iteration of the plugins soon. I will bump this thread when they are released.
  25. issues with iText 7

    Hi John, Can you elaborate on what you are running into? Are you having an issue getting the jar to load? something else?
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