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Lewis Stairs

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About Lewis Stairs

  • Birthday 04/12/1994

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    Solution Developer
  • Industry
    Software Development
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    United Kingdom

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  • FM Application

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  1. As an update to this, I am seeing some files in a temporary folder in the MirrorSync directory that are potential matches for sync times when files were missing. There also seems to be a Data API error in the logs - could these be linked? Any assistance would be greatly appreciated!
  2. I am finding that sporadically, I am missing container data after a sync. It's only on new records, and doesn't happen to every single one. The record is synchronised and all data exists in it, except the image in the container itself. I have deleted the MirrorSync Layout and Scripts, and re-pasted from the MirrorSync Support file but can see another record from today. I'm not sure how to report as the sync does not error and states it completed successfully. Are there any known causes of this?
  3. For those who find this topic - the version I was using had an issue with passing JSON in with the $$MIRRORSYNC_USERTOKEN. I tried passing the variable with differently formatted data and it worked.
  4. Hi I keep getting the error that the server did not respond to the MirrorSync script request. I have restarted the server, as the error below suggests, but to no avail. I have also upgraded MirrorSync to the most recent version. Any ideas how I can fix this, it's happening for all users!
  5. Hi Recently transferred from Exchange server in house to Office365 and all the login processes are now working, but when fetching unread emails from an account I get the below error. Would anyone have any more info with regard to how to allow it to create this folder, please?
  6. Hello I have set up MirrorSync 6 and it successfully synchronises on the initial sync. Subsequent sync do also successfully update data, but I always receive an error dialog on sync completion Error in MirrorSync Customisation Script Unknown command: continue Not sure how to deal with this or where to look to stop this from happening, can anyone point me in the right direction, please? TIA, Lewis
  7. Hi Warren, Thank you so much for your speedy reply! And also for all that information, that's a really useful file and I'll definitely be following those instructions. I have one last quick question re licencing but I'll send that via email as requested. Many thanks Lewis
  8. Hi, Apologies if this is in any documentation, I couldn't find anything to specifically answer my questions so thought I would post here. I am planning to upgrade a MirrorSync install straight from v3.16 to v5.0. At the same time, I would be upgrading from FileMaker Server 14 to FMS16. The current configuration runs between FMS and FMGo spoke files, with changes made to the customization scripts. So my quick questions are: a) Is MirrorSync 5 compatible with FMS16 b) Do I need to re-paste script steps and provide new Spoke files to all users after upgrade? Also, any guidance or advice you can think of to help the upgrade of MirrorSync go as smoothly as possible would be gratefully received - it;s for a worldwide, 24hr client so downtime needs to be kept to a minimum! Many thanks Lewis
  9. Hi Junior, Thank you very much for getting back to me on this one, really helpful steps you've put together. We'll try that out here and come back if we have any questions. Are there any plans to include this as standard/an option in a future version of ScriptMaster? The only reason I ask is because there are quite a few users and I don't fancy going round each desktop to swap out the Java files 😁 No problems if not. Thanks again for looking into this for us. Lewis
  10. Hello, We are looking into using ScriptMaster and specifically the encryption functions. Do the EncryptAES and DecryptAES functions support AES 256? Apologies if this is somewhere in the documentation, I did have look first! Thank you in advance for any advice you can give, Lewis
  11. Hello, I noticed that on the server in which MirrorSync is installed, one of the mirrorsync.data files was 12GB+ in size. It is in the filepath formula C://Program Files/360WOrks/SyncData3_MirrorSync/FileMaker Server_x.x.x.x_FileName/mirrorsync.data Is there any way to either reduce the size of this file, or stop it getting any bigger? Thank you in advance for you help Lewis
  12. I have had this a couple of times when the server has run out of disk space. So it maybe that the new server provided you with more space, which is why the issues disappeared.
  13. Hi Jesse - sorry for not getting back to you on this. This was resolved via your other support channels. It ended up that there was a MirroSync record in the database from the testing period which should have been removed.
  14. Hello, I am finding that since 8/Feb/17 are showing with the client name as me! Obviously, not all the clients were actually my copy of FMPA on a Windows machine. Could I ask where this data is received from so I can see if there is some default somewhere from initial development testing? Any help would be greatly appreciated! Thank you Lewis
  15. Thanks Jesse, Can confirm - that was the issue and all is working OK now.
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