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Junior360Works last won the day on October 14 2017

Junior360Works had the most liked content!

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About Junior360Works

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Profile Information

  • Title
    Apprentice Software Developer
  • Industry
    360Works, FM plug-ins

FileMaker Experience

  • Skill Level
  • FM Application
    16 Advanced

Platform Environment

  • OS Platform
  • OS Version
    High Sierra
  1. Mirrorsync java error after power cut

    Hey Jack, Based on the "connection refused" dialogue, I think it's safe to assume some networking issue is interrupting your attempt to access your own machine using an HTTP port. Can you make sure your web server is running? This is usually IIS on Windows machines, or Apache on Mac. Although I'm no networking export, these kind of issues can almost always be resolved by some trial-and-error tinkering. Once your web server is running, and MirrorSync is also running, I imagine the issue should be resolved. You can make sure MirrorSync is running by launching the 360Works Admin.jar which should give you information and control over which of our apps are running. In the event you don't have a web server on this machine, which is perfectly fine, you should still be able to access the MirrorSync landing page by appending port 42424 to the end of your URL request. If you need a little more assistance getting this up and running, please don't hesitate to call us and ask for me directly. I suspect this wouldn't take us too long. Junior Perez 360Works Support, 770.234.9293
  2. Long HTML Emails truncating

    Hey Guys, We've done a substantial amount of work on our plug-in framework the last few months and released some plug-in updates over the weekend. Could you try reproducing the issue you've been having with Email plug-in version 3.08, (available here http://360works.com/email-plugin/). If it occurs, please feel free to e-mail me or support directly, ideally with some screenshots and details of what's happening. Attaching your html content would be nice as well to make this easier for us to reproduce. Once I can reproduce it and demonstrate the behavior to our developers, we can hopefully get a quick fix. My direct email is jperez@360works.com, and general support can be reached via support@360works.com I'll be on the lookout for your messages. Junior Perez, 360Works Support
  3. FMXDCB error

    There are a few different things to check when JDBC queries aren't hitting the database from MirrorSync. Aside from making sure the privileges are enabled on the database and that the drivers are enabled on FileMaker Server, can you make sure port 2399 is open on the server network? That's the JDBC port which is never open by default. Let me know if that helps and we can troubleshoot from there. If you're still having troubles, I may ask you to submit your logs to us so we can get a better look. Junior Perez, 360Works Support
  4. AOL AIM Stops as of December 2017

    I don't think there any plans in place right now to continue SMS messaging using our Email plugin. If something changes I'll be sure to mention it here. Junior Perez, 360Works Support
  5. MirrorSync Install failure

    You can initiate a support ticket by e-mailing support@360works.com, or me personally at jperez@360works.com. If you can want to screen share or Skype, let me know in your email and I can pass along my information to set things up.
  6. MirrorSync Install failure

    Double check that the fmxdbc privileges are enabled for the databased (in manage -> security), and also that port 2399 is open on your network (that's the JDBC port MirrorSync needs to ferry information back and forth). Here's a link to our documentation that may outline some of these points in more detail: http://docs.360works.com/index.php/MirrorSync_4_advanced_topics Don't hesitate to call or e-mail us with any other issues. Junior Perez 360Works Support, 770.234.9293
  7. MirrorSync Install failure

    I'm no networking expert, but my guess would be to check with your domain name provider. You can run some tests to isolate what's going wrong. For example, are you able to hit http://servername.com from your phone, but not http://servername.com/MirrorSync ? Your Domain Name handler should be proxying your domain name to an IP address, and if you can hit the server using the raw IP address, I think it's fair to say you're on the right track. Also, check to see what error you're getting when you attempt to hit http://servername.com/MirrorSync. The error prompt should give you some intel to help you figure out what's going wrong.
  8. MirrorSync Install failure

    Hey Andrew, We've done some work on the Windows installation process in recent patches. Do you mind trying to install with the following version? Right now it's version 4.0046. http://sc.360works.com/SuperContainer/Files/pro/360/NewMirrorSyncBuild Let me know how it goes! Thanks, Junior Perez, 360Works Support
  9. Authorize.net Tokens

    Hey there, Check out our Plastic documentation specific to Payment Profiles. In short, the way tokenization in Plastic works is you first create a customer (which returns a customer ID). Then attach a payment method for this customer ID, which generates a payment ID. You can then run both of these ID's in a plastic function to execute a payment. Here's a link to what I want you to see in our documentation: http://docs.360works.com/index.php/Authorize.Net#Payment_Profiles Also, be sure to check out the "How to Use Plastic" file in our plug-in download. If you go into the script workspace, look for the script called "Perform Profile Transaction AN" (in the folder Profile-Based Transactions\Payment Processing). I'll also attach a little snippet of some code I think will be useful, focusing on the CCProfileProcessPayment parameters. Let me know if you have any other questions! Junior Perez 360Works Support
  10. no longer getting number of emails delivered

    Hey Martie, Sorry to reference another download, but I believe these issues have been worked out more recently. Can you try this version and let me know if your tracking variables resolve correctly? http://sc.360works.com/SuperContainer/Files/pro/360/plugins/cm30504 Either way, please let me know and I can make sure we get this working. Thanks, Junior Perez, 360Works Support
  11. Correct workflow?

    Hey Guit4eva, Without being an expert in the Data/Separation model, the process you suggest sounds right. If you are adding a table in step 1, make sure to add a new sync layout for that table to your Interface file. If you're adding fields to pre-existing tables on the data file, also be sure to reflect those fields in the sync layout (I think you were implying this in your steps, just being sure). Let me know how it goes. I'm trying to reproduce a sync using a Data/Separation solution, but it may take me until sometime Monday to finish testing. Once I have it down pat, I'll create some documentation on our website for future users. Good luck! Junior Perez, 360Works Support
  12. Error code 10 and MacOS

    Hey Mark, We use OSX internally for the most part. Here's a link to where our documentation discusses how to adjust that timeout. http://docs.360works.com/index.php/MirrorSync_4_advanced_topics#Updating_Timeout_on_Mac_OS_X I'm curious about this issue being relative to your Error Code 10. I see you submitted a support ticket, so I'll message you via your ticket making sure we're addressing any MirrorSync issues you're having. Junior Perez, 360Works Support 770.234.9293
  13. AOL AIM Stops as of December 2017

    Hey Christopher, We're looking into continuing our SMS support via the Trillio API. As to when it will happen, I can't be sure, but comments like yours let us know customers are interested in us maintaining SMS support and will likely impact our development timeline. Once active development is in progress, I'll make a note to communicate it on our website and FMForums. Thank you, Junior Perez, 360Works Support
  14. ScripMaster Plugin "?" Failed to initialize.

    I don't believe Scriptmaster 4.43 should attempt to download any resource files, as it's on our older framework which uses native java calls on your operating system. My guess is you have another one of our plugins that is trying to reload that JRE. Could you try launching FileMaker using Scriptmaster but without the other plugins? Sometimes new and old version don't get along well. If you can, please give us a call and I can try to get your set up working over a screenshare. If I have your environment in front of me and know what your needs are, I suspect I can get this working pretty quickly. Junior Perez, 360Works Support 770.234.9293
  15. Mirror sync 3.17 with Filemaker server 16

    Hey Mikael, You sure can. Most of our MirrorSync 3 users also qualify to use MirrorSync 4, as version 4 was released within a year of version 3, and any MS purchases come with one year's maintenance (free major version upgrades). Feel free to reach out to us if you have any other questions. Junior Perez, 360Works Support 770.234.9293

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