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Junior360Works

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About Junior360Works

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  • Title
    Apprentice Software Developer
  • Industry
    360Works, FM plug-ins
  1. ETA MirrorSync 4 for 360Works-hosted files

    Hey Doug, Everything should be up and running. Let me know if you have any questions. I e-mailed you a link to your MirrorSync4 landing page where you can download the configuration client. Junior Perez
  2. FileMaker Server 16 fails to load plugin

    Hey there, Would you mind sending an email to support@360works.com with a description of your problem? Or feel free to give us a call and we can do a screen-share. In my experience, there's a checklist of factors we can go through to discern why the plugin isn't working. Once you email us it initiates a support ticket from which one of us support members can start asking questions to narrow down what's going on. A good place to start is always with your logs. When you send that email, do you mind attaching your logs? I'll include a link with instructions on how to do that below. And please be sure that the error has been captured before any FMServer restarts as I believe they clear out the logs. http://docs.360works.com/index.php/Plugin_log_files We'll be in touch, Junior Perez Support Specialist @360Works, 770.234.9293
  3. Can´t install the plugin

    Hey there, There are a few troubleshooting options we have when we see this error. The most common one is addressed in our documentation here: http://docs.360works.com/index.php/Common_issues#Plugins_released_on_or_after_May_2017_fail_to_load If that jre\1.8.0_121 folder never got created (or is empty), I have a feeling the walkthrough described in that documentation will fix the problem. If you're still having trouble, please don't hesitate to get in touch with our support team. You can call or e-mail us at support@360works.com. Emailing us will generate a ticket in our support queue by which we can communicate with you to get this resolved. We're also available to screen-share if that's an option for you. We typically work out these kind of problems pretty quickly. We'll be in touch, Junior Perez 360Works Support
  4. Hey Lauren, I'll alert our developers that this issue has snuck up again. As far as I know, if you need an immediate work-around, our SuperContainer version 2.94 doesn't experience this same hitch and has nearly the same functionality as its successor. If you need to implement something with that working feature now, here's a link to that version download: https://s3.amazonaws.com/com.prosc.store.downloads/360Works+SuperContainer+2_94.zip I'll place your e-mail on a list of people to notify once the bug is fixed and we have it packaged in a release. Thanks for bringing this to our attention, Junior Perez 360Works Support
  5. ETA MirrorSync 4 for 360Works-hosted files

    Hey Doug, Storms in the area have kept us working remotely these last couple days. I plan on getting with our team and implementing MirrorSync 4 support for our hosted customers tomorrow afternoon. I'll e-mail you when it's up and running. Stay tuned and thanks for your patience. Junior Perez 360Works Support
  6. Long HTML Emails truncating

    Hey there, I believe this is a known issue we're working on. If you don't have a support ticket in with us yet, please e-mail us at support@360works.com with details on your situation. Assuming you already have, we'll continue to work with you on the issue and you'll be the first to know when there's a fix. We'll be in touch, Junior Perez 360Works Support Specialist
  7. New Licensing Issue

    Hey Jerry, Would you mind sending an email to support@360works.com and include some of your licensing information. The license key, affiliated e-mail, or registered-to entity should allow us to look it up. We'd probably also benefit from taking a look at the 360plug-in logs on your server. This should help us narrow down whether it's a licensing issue or something going on server-side. If you could attach them to your email that'd be great. Here's a link to a documentation site that should assist you in finding the plugin logs on your server: http://docs.360works.com/index.php/Plugin_log_files I look forward to getting this resolved soon. Thanks, Junior Perez, 360Works Support Member 770.234.9293
  8. Values to use for $$MIRRORSYNC_USERTOKEN

    Hey FT, Reading through this post again, I wanted to add that the MIRRORSYNC_USERTOKEN variable doesn't have to be defined. You can directly make calls such as Get(AccountName) and incorporate conditions in your scripting appropriately. The usertoken is just a variable reserved for storing other metadata/parameters you want to use when customizing your scripts. Junior Perez
  9. Best Filtering Strategy

    Hey FT, Exactly right. The 'test' speed should be the same as when those qualifiers are running in a sync. Sounds like a great way to test out configurations options. I'll keep that in mind when users are deliberating between using JDBC or XML in the future. Thanks, Junior Perez, Support Team Member
  10. switching from XML to JDBC

    Hey Ocean, To be safe, you may want to go with option #1 and make sure every device has finished syncing before making the switch, and then have the client devices update. If you managed to filter the exact same data (fields, tables) using SQL statements in JDBC as you were using scripts in XML, you would in theory not even have to worry about updating the client devices (as the XML/JDBC activity is all occurring between MirrorSync and the server). However, I asked a few of our resident MirrorSync experts and they stress that in the event the filtration is even slightly different than it used to be, it may cause some data loss or other exceptions to occur. Once it's set to use JDBC, MirrorSync should ignore the custom script you made for XML. It may be worth mentioning that with filtration, JDBC tends to get slower at a faster rate than XML does. If you're filtering through more than a couple SQL joins, there's a chance you may be better off with XML. Please feel free to email or call us with any further questions. Best of luck with your project, Junior Perez 770.234.9293, support@360works.com
  11. Values to use for $$MIRRORSYNC_USERTOKEN

    Hey FT, I believe how you choose to customize the usertokens comes down to how much control and granularity you want as an administrator. The most straight-forward way (and perhaps the most time consuming) is having a separate account for every user. With as many as you have, you may benefit from having user groups, whereby all sales people share a sales account, and all IT guys share the IT account. If having your users use different accounts is inconvenient, you may have to get creative as to how to distinguish one user from another. FileMaker has a fair bit of metadata available to help you achieve this, but I can't think of a way off the top of my head. With enough creativity and effort, a developer may be able to come up with a custom script to perform this authentication process (similar to the "Accounts" table method you suggested). As always, if you have any other questions, please don't hesitate to call or email us. If developing a custom script sounds like something you're interested in having a developer do, I can always get you in touch with our project manager. Good luck on your project, Junior Perez 770.234.9293, support@360works.com
  12. We should be able to tell what's going on if we take a look at your logs. Would you mind sending that our way? Here's a link to some documentation that assists you on finding your log depending on what operating system you're using: http://docs.360works.com/index.php/Plugin_log_files E-mail them to our support line at support@360works.com. A support ticket will be initiated and our team can start diagnosing what's going on. We typically get back to you pretty quickly. I'll keep an eye out for your ticket. Thanks, Junior Perez, Support Specialist 770.234.9293
  13. Best Filtering Strategy

    Hey Fishtech, It sounds like you've already looked through our documentation, but just incase, I'm going to post a couple links here as a reference (both to relevant parts of the same Advanced Documentation site). If you go with JDBC, you'll end up using custom SQL qualifiers, and for XML you'll be using the customization script. Regarding JDBC v XML performance: http://docs.360works.com/index.php/MirrorSync_advanced_topics#Performance_questions Regarding Customization options: http://docs.360works.com/index.php/MirrorSync_4_advanced_topics#Customizing_MirrorSync In general, we tend to recommend JDBC. However, depending on how complex your filtering gets, JDBC slows down at a faster rate as filtering data requires more and more queries. It's hard to tell exactly at what point one becomes faster than the other, but if it looks like filtering is occurring with several tables, XML may be a safer bet. If you have the time, I'd encourage you to try both. Should you have any further questions, please let us know and feel free to email us direct at support@360works.com. Good luck, Junior Perez, 360Works Support Team
  14. Hey there, Can you try prefixing the last 4 credit card digits with "XXXX" when you run CCProfileUpdatePayment. So when updating, say the last 4 digits are 1234, try putting "XXXX1234" into the field. If that doesn't work, please us know and we can continue troubleshooting on our end. The APIs we have available are somewhat constricting given all the security features, but there may be a way we can streamline this process without customers having to resort to going back and forth with the merchants to update credit card information. Thanks for bringing this up, Junior Perez 360Works Support Member, 770.234.9293
  15. Log Files on sync errors

    Hey Bob! MirrorSync writes to log files that are organized day-to-day. Hopefully this makes it easier for you to find the specific event you're looking for. On Mac, the path is /Library/360Works/Applications/logs/ On Windows, the path is C:\Program Files\360Works\Applications\logs And the file name will be something like "MirrorSync.2017-08-18.log" depending on the date. If at any time you want us to take a look into your issue or can't find the logs, please don't hesitate to contact us. You can initiate support by e-mailing us at support@360works.com, or by going to your MirrorSync web-app landing page in your browser (usually [serveraddress]/MirrorSync, the same page where you download the config file) and click on "Send problem report and log files." Good luck with your project, Junior Perez 360Works Support Specialist, 770.234.9293
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