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julie@360works.com

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About julie@360works.com

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  1. Hello, I'd like to get a clearer image of the behavior you are seeing. Please send an email to our support team with a short video showing the behavior, along with a log file from the same time. You can use the documentation at http://docs.360works.com/index.php/Plugin_log_files to help you find the log files. You can send the email directly to support@360works.com, or use our form at https://360works.com/support/ to contact us. Thanks, Julie 360Works Support
  2. Hi Markus, It looks like you have the correct driver class name. You will need to get the jar file for the JDBC driver. You should be able to get the latest one here: https://jdbc.postgresql.org/ I believe this should resolve the issue. If you have any issues, I'd like you to submit a support ticket through our website. You can find that at https://360works.com/support/ Thanks, Julie 360Works Support
  3. Hello, The thread you were looking at is a good bit older, so I would recommend submitting a log file to our support team to get to the root of the error you are seeing. First, recreate the error in FileMaker, then send in the log before you shut down FileMaker. You can use this documentation to help you find the log files on your machine: http://docs.360works.com/index.php/Plugin_log_files Send the log to support@360works.com and one of our support team members will be in touch. Thanks! Julie
  4. Hi Jadzas, To give you the best answer, I would need to know a little bit more about your solution and set up. Are these files being stored in a folder on your local machine, or are they being stored in FileMaker as well? Are these two csv files being created daily, and do they get new names or is it the same two files just being updated? Are you trying to keep copies of every csv that is generated, or are you interested in removing them locally after they are uploaded? Are you looking to automate this process so it runs as a scheduled script, or will there be any user interactio
  5. Hi Ian, It is probably best if you did not have pre-existing Creation Time Stamps and Modification Time Stamps to perform a calculation to fill in the fields for pre-existing records. Simply using the database is not necessarily going to fill those time stamp fields in. For example, if you have 100 records and during use you modify 50 of them, you still would have 50 records that do not hold information in their modification time stamp field, as they have not been modified. Generally, if you are using FileMaker tables are automatically generated with a Creation Tim
  6. Hi Gary, It never hurts to ask and be sure! It is the case of all value lists and user accounts that they will come from the prod file, not the dev file. It may seem a little strange, but this is the preferred method to protect your prod file's accessibility. You can make changes to value lists or user accounts in your prod file, and the next time you deploy those will be merged into the dev file as well, so that the dev file will then match the prod. -Julie
  7. Hi Gary, I want to be sure I answer your question correctly. It sounds like you are able to locate the folder, but there is a permissions issue preventing you from accessing the folder. To set the permissions for a folder on a Mac, you can right click the folder. On the pop up menu, select "Get Info". On the new window that opens, there will be a lock in the bottom right corner. Click on the lock, and you will be asked to put in your username and password. This is not the 360Deploy username and password, this is your computer username and password. After this, you can use the me
  8. Hi Alan, I sent you an email with more details, but wanted to post here as well to be sure you receive an answer. 360Deploy can deploy one development solution to multiple production solutions, but you will need to be sure you have the correct licensing for your use case. For example, our Solution Bundle allows updated file versions for one solution to be deployed to an unlimited number of live / production servers and companies. The deployed solution can have different names. You can see more about this on our store at 360works.com, or I can refer you to our licensing department
  9. Hello, The good news is that you can call ScribeDocAppend multiple times in a row without saving and reloading the master document. I think this would make your workflow much easier. You could easily have your assortment of optional sections saved to their own container fields, and have the substitutions performed to create the new sections. Then, load your master document and call append for your needed sections, however many times. Once you have finished the append calls, then save the final file. There are several ways you could handle this in your script, here
  10. Hi Jos, Since you are getting error messages, I would like to take a look at your log files. They may reveal a little more about what is happening "under the hood", so to speak, and help me to better answer your question. You can submit those by navigating to your MirrorSync launch page in your browser. At the bottom of the page, you will see a link to submit a report. Click on that link, and it will send in the proper logs. Please add a note "Attention Julie" so that our team is sure it comes directly to me. Thanks, Julie
  11. Hello, MirrorSync 6 is backwards compatible with MS 5 configurations. To update, you need to run the installer and download the new configuration client. Once you log in, the configuration client will pick up existing MS 5 configurations, no importing of configurations necessary. At this point, in order for existing offline files to be able to sync, you need to edit the configurations. As you step through the configuration client, it will give you the necessary steps. This includes updating your MirrorSync scripts in your solution. Once you have stepped through the configuration client
  12. The best way for us to get to the bottom of this is to take a look at your logs. When you get this error, please choose "Report Bug", or you can also report by navigating to you MirrorSync launch page in your browser and using the link provided at the bottom of the page. That will give us more information about why you are seeing this.
  13. Hi Nicolay, It is hard to say exactly how to structure your solution, as everyone has slightly different needs. But I can give you some information that may be helpful for using Zulu. There are some layouts and fields that are absolutely required for Zulu to work. For example, the “ZuluCalendarList” table is absolutely required your solution. This will create a layout with the same name and all the table's fields on it. You may hide the ZuluCalendarList layout, but do not rename it, or add/remove fields from this layout. When integrating into your own file, understand that Zul
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