What's wrong with FileMaker Corp.?
1. Below is a self-explanatory email I sent to FileMaker Corp.'s volume licensing dept and legal dept - no reply to date.
2. If anyone knows the email addresses for FileMaker Corp executive officers, please share so I can forward directly to a particular person.
Attached please find an invoice showing that my small firm just spent $1,638 for FMPro Server 8 and a 5-user pack of version 8.5 that I received on or about April 20, 2007.
So less than 90 days after spending this amount of money - a lot for a small firm - I have to buy the "all new" vers 9 server and 5 user for another, what, $1,000??!!
Please, Filemaker folks, "say it ain't so." How about a free upgrade path for users that bought within prior 90 days, just so we don't feel we got "burned" for being stupid enough to buy Filemaker at what turns out to be 90 days before the "biggest release in nine years"?
Please reply, and please do something to help those of us poor saps that bought within the last 90 days.
3. Why can't FileMaker Corp.'s customer service and pricing live up to its technical excellence?
4. Am I the only one that loves the FileMaker products but is less enthusiastic about the management policies?
5. Wouldn't it make more sense to have a policy that purchasers within last 90 or 120, even, get free or nominal price upgrade path?
So now I'm the idiot that bought an office's worth of the last version for $1,600+ only to have to pay another $1,000 or so just 90 days later to upgrade to the "All New" version. Reminds me of Microsoft's arrogance and greed, frankly.
Just shaking my head in disbelief that such smart technical people can be such heavy-handed businesspeople, seemingly so out-of-touch with real users.
Say it ain't so, Filemaker...