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Integrating your database with VOIP (voice over IP) is easier than you think. This gives you cool options for managing an inside sales team. Download the FileMaker Pro 13 Video Training Course here: http://www.learningfilemaker.com Richard Carlton Consulting, Inc. provides customized database development services for business, government, and non-profit organizations. Our core competency is FileMaker Pro, where we hold FileMaker's highest certifications. With a team of 27 staff, we are capable of deploying both small and large solutions for a wide variety of customers. We service all modern versions of FileMaker Pro, FileMaker Server, and FileMaker Go (for the iPad and iPhone). We also deploy FileMaker databases to the web, and offer PHP/Web Development, iOS Programming, FileMaker Server Support, and Hosting Services. http://www.rcconsulting.com/ Please feel free to contact us at email@example.com Please Comment, Like & Share All of Our Videos and The FileMaker Training Videos Channel Feel Free to Embed any of Our Videos on Your Blog or Website Watch a FileMaker Training Review Video Here:
For those looking for a way to do caller ID integration with FileMaker . . . . Here's what I have going. The US patent office's examiners each have a unique phone number, which we have stored in a database. When a phone call comes in on our VoIP phone (our provider is Phone.com, but Call Centric looks better and better), an AppleScript is trigger, which triggers a FileMaker script to show all the relevant patent applications we're working on with that examiner. Even before the phone is answered, we know who the person is, and what application(s) he's going to be discussing. The glue between our VoIP phone and FileMaker is a Mac program called Phone Amego. I highly recommend it. The developer is very responsive, and the price is quite reasonable. This will be helping out our workflow in the future. (FYI -- I have no connections to Phone Amego other than being a satisfied customer.) http://www.sustworks.com/pa_guide/index.html