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Claris Engage 2025 - March 25-26 Austin Texas ×

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Hello,

I don't think there is a solution to my problem because I have searched the internet without any luck but I figured I would ask anyway. I have an app that makes phone calls and processes our bill payments to different providers via an auto attendant. About 80% of the time it works great. The issue occurs if the providers changes the menu randomly. For example instead of "Press 1 to make a payment" it may say "We see you have a scheduled appointment. Would you like to check on that?". Since my script uses timers to determine when to press the keys, that throws off the timing and the user has to stop the script.

Does anyone know of a plugin or a solution that can basically "listen" for keywords to determine what to do?

Thanks for any suggestions.

This topic is 2327 days old. Please don't post here. Open a new topic instead.

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