I have things set up with the AWS account and things check good in the CloudMail sample file.

However, AWS has yet to indicate the customer domain I set up has yet to be verified. I did follow instructions in the CloudMail wiki for setting up the CNAMe, MX, and TXT (SPF) records in the DNS. Also, I added an A record that points the subdomain I am wanting to verify to the CloudMail IP address on AWS.

I've also verified the recipient email address.

Performing a Quick Sendto the verified email address via the CloudMail file reports as a success. Thing is.....it never shows up in my inbox. Is this a CloudMail issues? AWS issue? Recipient email account spam filter? 

Suggestions for troubleshooting this?

Thanks for your help!

Hello,

I am happy to assist you with this.

What is the domain name in question?

Thanks,
Brandon

Thanks, Brandon.

Not sure which domain you are referring to. 

AWS confirmed that DKIM setup for roneldata.com is complete. And, that the MAX records are in place to use sbcusd-mail.roneldata.com as a custom MAIL FROM domain for roneldata.com .

Hope this answers your question. 

Let me know what more you need from me to help me. Thanks.

--Raf

Hey Raf,

Since you have a SPF record, you will need to add ‘include:amazonses.com ~all'.

 

Docmentation on this can be found  at https://docs.aws.amazon.com/ses/latest/dg/send-email-authentication-spf.html.

 

Thanks,

Brandon

Thanks, Brandon. 

Just added the SPF record. Sent a test email. Still did not arrive in my inbox.

Could you double check things are set up correctly?

Any other suggestions?

Thanks for your continued help!

--Raf