Successful Send via CloudMail File -- However, Does Not Deliver to Email Account

[Ronel_Data]

I have things set up with the AWS account and things check good in the CloudMail sample file.

However, AWS has yet to indicate the customer domain I set up has yet to be verified. I did follow instructions in the CloudMail wiki for setting up the CNAMe, MX, and TXT (SPF) records in the DNS. Also, I added an A record that points the subdomain I am wanting to verify to the CloudMail IP address on AWS.

I've also verified the recipient email address.

Performing a Quick Sendto the verified email address via the CloudMail file reports as a success. Thing is.....it never shows up in my inbox. Is this a CloudMail issues? AWS issue? Recipient email account spam filter? 

Suggestions for troubleshooting this?

Thanks for your help!

[Brandon360works]

Hello,

I am happy to assist you with this.

What is the domain name in question?

Thanks,
Brandon

[Ronel_Data]

Thanks, Brandon.

Not sure which domain you are referring to. 

AWS confirmed that DKIM setup for roneldata.com is complete. And, that the MAX records are in place to use sbcusd-mail.roneldata.com as a custom MAIL FROM domain for roneldata.com .

Hope this answers your question. 

Let me know what more you need from me to help me. Thanks.

--Raf

[Brandon360works]

Hey Raf,

Since you have a SPF record, you will need to add ‘include:amazonses.com ~all'.

 

Docmentation on this can be found  at https://docs.aws.amazon.com/ses/latest/dg/send-email-authentication-spf.html.

 

Thanks,

Brandon

[Ronel_Data]

Thanks, Brandon. 

Just added the SPF record. Sent a test email. Still did not arrive in my inbox.

Could you double check things are set up correctly?

Any other suggestions?

Thanks for your continued help!

--Raf