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Claris Engage 2025 - March 25-26 Austin Texas ×

WEIRD glitch when printing label


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Posted

I have a calculation field set up to pull in Name, Company, Title and Address for some mailing labels for a client. This calculation will delete line spaces say for example, a record doesn't have a Title, no extra line space shows up.

The weird thing is when one employee prints a sheet of labels, the last label on the sheet in the bottom right corner creates an extra space between the Title and Address, even though a Title may or may not exist. This happens on the same label, last one on the sheet on every sheet.

When another employee prints to a different printer, the same thing happens but it is on the third label down.

This glitch does not show up in Preview mode. I am wracking my brain - there is no logical explanation! Anyone that could help I would appreciate it!

Posted

Maybe your file is corrupted... why not.

3 Options for you:

1) Try duplicating the layout.

2) Try making a new blank layout and copying and pasting.

3) Try a recover on the copy of the file and see if it prints correctly... make sure you have a backup of your original file. I've recently read that recover aint that great so careful. It will however hopefully be able to tell you if your file is corrupted.

~Genx

Posted

#1 & #2 already tried w/ no luck. #3 - This is a new database I rebuilt from an original that had gotten corrupted. I hope this isn't the case but I will check. Thanks!

Posted

Get a trial version of fm 8 and save records as pdf. If it turns out fine, its likely your print driver.

~Genx

Posted

I'm not sure if they are HP printers - they are networked for roughly 10 users per machine. I can find out though if you think it might offer some insight!

Posted

If you want to find out if it is your printer vs. your file... save as pdf. This is the way tech support recommends you do it.

~Genx

This topic is 6775 days old. Please don't post here. Open a new topic instead.

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