One of our clients messed up their checkbook file and wanted it restored from a backup. We restored the backup file, and now when he opens it, it asks him for a username and password. The client says that he never set a username and password for the file. We have tried Admin and no password, no username or password, and his normal username and password. I have used a Filemaker password recovery program, and for all of the other files, it has a username of Admin and n/a for the password and says they are not password protected files. The checkbook file has n/a for both username and password and also says it inot a password protected file. Does anyone have any idea what we can try in order to open this file? The file was originally created in FM3, but was working fine in FM7 on Monday. The file that he wanted to replace is still accessible without a password.

Ken

This may be an indication of a corrupted file. The so-called "password recovery" program will actually damage the file further.

What happened here that caused the original problem?

Steven

User made some changes to a script, then clicked on save. After he clicked on save, he realized that he didn't want to do that, but it was too late and the file saved. The file that was saved in error is on his desktop and can still be opened, and we have backups that we can restore so the possible corruption by the password recovery program isn't an issue.

Another thing to make note of is that the 4 other files in the same directory that we restored to a different folder, can all be opened without any issue or password requirement.

Edited July 23, 200817 yr by Guest