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Claris Engage 2025 - March 25-26 Austin Texas ×

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  • Newbies
Posted

Hello everybody this is my first post and sadly is to put in evidence that i have no idea what so ever about this. One week ago i was ask by my chief to make a database for the call-center and i use file maker because it was cool and easy to use beside to the scalability and compatibility with other sistems.

Now i´m stuck, my boss is asking me to enable a way to make a pick of 100 or any number of the entries of the data base to asign a caller but the best i can do is narrow a search wich gives me to many or to little info, i need to be able to make a pick of a ¨x¨ number of entries for assignament. that´s it.

Any help is apreciated.

Posted

I assume that the purpose is to assign a nearly equal number of calls to each caller. One way you could do this is to use the Mod function. If you have N callers, take the Mod ( ID ; N). This will give you an integer from 0 to N-1. Assign the callers numbers from 0 to N-1.

  • Newbies
Posted

the thing here is that the call center is way to small i mean just 10 callers for starters and the database is like 6000+ and growing so if i do that it will split the database between 10.

what i need is a way to ask per example 100 records for each caller each day so they can work with out problems.

Thanks any how.

This topic is 5736 days old. Please don't post here. Open a new topic instead.

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