crash on Windows Vista(Japanese)

[wnumata]

Hello, this is secound post about email plugin.

I am trying to use on Windows XP SP3 and Windows Vista SP2, both is 32bit japanese version.

There is no problem on Window XP. But after Install email plugin to FM Pro10 on Windows Vista, FM pro 10 is always crashs before start up.

Is there any solution?

thanks

[Smef]

Is filemaker unable to load at all with the email plugin in the extensions folder? What is happening after you launch filemaker?

Also, what version of the plugin are you using? Do you have any other plugins installed?

Assuming that you are using the most up-to-date version of the plugin, check in your user's directory(c:Usersusername and make sure that you do not have any plugins in that directory which were placed there by autoupate.

[wnumata]

Thank you for your reply.

Is filemaker unable to load at all with the email plugin in the extensions folder? What is happening after you launch filemaker?

Also, what version of the plugin are you using? Do you have any other plugins installed?

Assuming that you are using the most up-to-date version of the plugin, check in your user's directory(c:Usersusername and make sure that you do not have any plugins in that directory which were placed there by autoupate.

Yes, filemaker is unable to load at all.

it crashes one or two secound after launch filemakere.

The version of plug-in is 4.0.7b75.

I can't find any plugin file in c:Usersusername.

Edited November 4, 2009 by Guest