Recently our network printer has been changed from a HP LaserJet to a Xerox DC230 (DC probably means DocuCenter). With the LaserJet we've been printing without problems for about 2-3 years.

OS:WinNT4.0

FileMaker Version 4.1v3

Some users are having printing problems:

Starting the day all users can print normally but for yet unknown reason several clients get into problems at some point during a working week. Filemaker will print fine every time until it suddenly stops outputting; you can click print and the printing window shortly appears but nothing is send to the printer.

When choosing File-Print, the printer setup window still pops up but the printer properties for the Xerox can't be called. Selecting an other printer works fine (those properties can still be called) and printing to that printer works fine..

When printing to the Xerox is not possible under Filemaker any other program can still print normally to that same Xerox.

Restarting Filemaker solves the problem but sooner or later the issue re-appears?

It seems like there are not enough resources available to initiate the printing....but that can't really be a machine issue as printing from other applications works fine at the same moment.

Has Anyone experienced similar problems and/or seen a fix?

Thanks for any input.

Andries

The first thing I would check is the Printer Driver. I have not used the Xerox DC230, but had lots of trouble with a Xerox 4525. Everything worked fine for several years printing to an HP 4+, but my FMP application would actually shut down when printing to the 4525! I changed from Xerox's PLC5e driver to the Postscript driver and everything works fine.

Wayne