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EmailSend causing entire app to hang


ezmac
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This topic is 2302 days old. Please don't post here. Open a new topic instead.

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Our team has been using 360Works for some time now, but just upgraded to 2.14.  Since the upgrade, I am unable to send e-mail from Filemaker 14.

If I downgrade to Filemaker 13, it sends just fine.  

 

On 14, When I try to send, Filemaker just hangs indefinitely, then I have to force quit.

All software is up to date, and I have tried multiple users.  I have also tried disabling the firewall.  All of the above show the same results.

Here's an output of the log files.  The next command in line would be the EmailSend, but it never seems to get there.  

Mar 08, 2016 9:02:24 PM com.prosc.fmkit.PluginBridge$4 run
CONFIG: === Executing plugin function EmailConnectSMTP on thread Thread-0 ===
Mar 08, 2016 9:02:24 PM com.prosc.emailplugin.EmailerModel getSession
INFO: Setting encoding system properties to correctly encode unicode characters in SMTP headers
Mar 08, 2016 9:02:24 PM com.prosc.fmkit.ParentLastURLClassLoader$ChildURLClassLoader getResourceAsStream
INFO: Getting plugin resource META-INF/javamail.default.providers
Mar 08, 2016 9:02:24 PM com.prosc.fmkit.ParentLastURLClassLoader$ChildURLClassLoader getResourceAsStream
INFO: Getting plugin resource META-INF/javamail.default.address.map
Mar 08, 2016 9:02:24 PM com.prosc.fmkit.ParentLastURLClassLoader$ChildURLClassLoader getResourceAsStream
INFO: Getting plugin resource META-INF/javamail.address.map
Mar 08, 2016 9:02:24 PM com.prosc.emailplugin.EmailerModel connectSMTP
INFO: Connecting to SMTP server mail.xxxxxx.com, username xxxxxxxxxx, port=465
Mar 08, 2016 9:02:25 PM com.prosc.emailplugin.EmailerModel connectSMTP
INFO: Connected.
Mar 08, 2016 9:02:25 PM com.prosc.fmkit.PluginBridge$4 run
CONFIG: === Executing plugin function EmailCreate on thread Thread-0 ===
Mar 08, 2016 9:02:25 PM com.prosc.fmkit.ParentLastURLClassLoader$ChildURLClassLoader getResourceAsStream
INFO: Getting plugin resource META-INF/javamail.charset.map
Mar 08, 2016 9:02:25 PM com.prosc.fmkit.PluginBridge$4 run
CONFIG: === Executing plugin function EmailCCRecipients on thread Thread-0 ===
Mar 08, 2016 9:02:25 PM com.prosc.fmkit.PluginBridge$4 run
CONFIG: === Executing plugin function EmailBCCRecipients on thread Thread-0 ===
Mar 08, 2016 9:02:25 PM com.prosc.fmkit.PluginBridge$4 run
CONFIG: === Executing plugin function EmailSetBody on thread Thread-0 ===

If anyone could point me in the right direction, it would be greatly appreciated.

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In case anyone has this same issue, I was able to solve it:

The culprit was a corrupt Java version on my Mac.  I had to completely remove all traces of Java, reboot, reinstall Java 6, and reboot again.

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