Some of out people are old computer users, and they still use Shift-Delete, Ctrl-Insert, and Shift-Insert for cut, copy, and paste. This is the original way PCs handled it before Ctrl-X, Ctrl-C, & Ctrl-V became implemented. Every other program in Windows, except Filemaker 8.5 with custom menus, works with the original Shift-Delete, Ctrl-Insert, and Shift-Insert keys. A lot of our users are very set in their ways, and telling them just to switch the way they copy & paste is not working over here. Especially since this problem didn't occur until Filemaker 8.5, and now they are screaming to downgrade back to Filemaker 7.
Our Filemaker programmer insists on using custom menus to keep users from the ability to delete all records. I've told him to check the help file about how to adjust the keys, but he just looks puzzled about what that's going to do for him.
So this is where I am stuck trying to get things to work. The employee's want Ctrl-Insert, and the programmer wants custom menus - and the two of them just aren't mixing.