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Claris Engage 2025 - March 25-26 Austin Texas ×

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  • Newbies
Posted

During the install of MirrorSync, I keep getting the following error:

Installation Failed: Could not locate the /Users/....../Desktop/Installer data/MirrorSync.war file.

When I looked into the Installer data folder, the only file that's in there is the Installer.jar file.

I have the latest version of Java on the server.

Posted

Redownload MirrorSync from our website and try again. Be sure to unzip the archive first and do not delete anything in the archive, primarily the "Installer data" folder. The Mac and Windows installer share resources from the "Installer data" folder. We have seen people extract just the "WindowsInstaller" or "MacInstaller" and try to install that way, which will not work. Considering the installer is looking for the "Installer data" folder on your desktop and not within the download folder, that indicates the installer was launched from the desktop which makes it likely it is in fact missing the Installer data folder.

  • Newbies
Posted

Thanks....  that was the problem.  Running it from the download folder did not give me the error.

 

 

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