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Error on FMP 15 startup & 360Works Cloudmail

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Hello,

a coupld of days ago I was  trying to get the email scripts to work, I configured the preferences to use email client (Outlook) but email would not send.

So I tried using SMTP method, this would not work either. At some point trying to debug the issues, when I clicked on contact send email the 360works link came up and tried to install cloudmail, I did not with to use this feature!.

I did finally get the email working through my gmail account.

 

However the next day when I tried to start FM I received the following error message:

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    FileMaker Pro.exe
  Application Version:    15.0.3.305
  Application Timestamp:    584784f2
  Fault Module Name:    360Works_CloudMail.fmx64
  Fault Module Version:    0.0.0.0
  Fault Module Timestamp:    550aead4
  Exception Code:    c0000005
  Exception Offset:    000000000000975a
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    4105
  Additional Information 1:    b049
  Additional Information 2:    b0497f0a786dfa71beee86d1d11429ff
  Additional Information 3:    4c83
  Additional Information 4:    4c83fc36df502479378591659bc3acec
 

Now FM will not run at all...

Today I uninstalled FM and reinstalled a fresh copy, the install seemed to go smoothly, However I am still getting a FM crash with the same message as above.

So I thought that 360works has left something behind in the registry, I searched the Windows registry and could not find any reference to this plugin.

There are no installed plugins within the Extensions folders.

Now I have no access to my databases, Please HELP!!

 

Bill

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Hi Bill-

If the Cloudmail plugin is not located in the Filemaker/Extensions folder, it could be in the user-specific folder for extensions. This is located at 'C:\Users\[user_name]\AppData\Local\FileMaker\FileMakerPro[Advanced]\[version]\Extensions.' If you remove that Filemaker should not crash on startup.

There is also probably a record in the Windows registry that you can remove that will get Filemaker working without removing the plugin. If you open regedit and navigate to 'HKEY_CURRENT_USER\Software\FileMaker\FileMakerPro\<version>\Plugins', check for a record called 'Disabled.' You can delete that and see if Filemaker will open.
 

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