360works email error 55 5.7.60

[Nightwalker]

Hi,

I am an support member of staff that has no experience with filmmaker, how to use it, how to set it up ect.

 

Bit of background I have adopted this client as a new IT Support contract. we inherited filemaker and the 360Works Email plugin and it is working perfectly on 9 machines. it connects to a server for the scripts ECT.

 

This one machine shows the following error whenever a standard html email is sent.

360Works Email

     550 5.7.60 smtp; client does not have permissions to send as this sender

 

I have re-installed the plugin and filemaker however am still receiving the error.

 

Could somebody give me some steps of getting this sorted.

 

Many thanks

NW

[Junior360Works]

Hey Nightwalker,

  Based on a little digging I did, I get the impression this prompt you're seeing is related to a feature in Office365/Exchange software allowing users to relay e-mails on behalf of other users. I'm guessing that somehow the way this user's account was configured doesn't allow them to succeed with the task they're trying to execute. I don't get the impression this is related to the 360Works plugin.

  If you want me to take a closer look, or would like to have a developer take a look at this and see what they suggest doing to fix this, by all means please reach out to us at [email protected] and we can work something out.

Good luck,

Junior