CloudMail (v2.04) not sending after FM Server 16 upgrade

[Wim]

I just upgraded server from FM 15 Server to FM16 Server.  CloudMail plugin (ver 2.04) was reinstalled, but mail is now not being sent (or at least not received).

I did not change the scripts or file, it was just a server upgrade.  In fact the scripts appears to run and act like it is working (no error and I can confirm it is connecting to AWS), but emails just don't show up.

I know it is older version, but is Ver 2.04 compatible with FM 16 Server?

Really at a lose of what else to check.... any ideas?

 

Edited January 20, 2018 by Wim

[ryan360Works]

Hi Wim,

Try restarting the CloudMail EC2 instance. To do so, go to the EC2 section in your AWS account and look for the instance called 360Works_CloudMail. Right-Click the instance and go to Instance State->Reboot. Once the machine reboots try sending emails again. 

[Wim]

That worked!! 

Thanks.

Just curious, but why did the EC2 instance for Cloudmail have to be rebooted? 

Was it related to the upgrade (what was on a totally different server) or just coincidental that it stopped working and need to be rebooted?

[ryan360Works]

It was more than likely coincidence. I have seen this issue before without any updates being performed.