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360works + Amazon SES, mail going to recipient's junk


HannahT
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I am trying to send an email with multiple attachments to one recipient at a time. The attachments total about 2MB (not sure if that makes a difference).

 

On Amazon AWS, I've verified the domain address that is sending the email as well as the domain identity along as verified the DKIM settings for that domain. 

However, the email is sending to the recipient's spam folder every single time.

 

Any ideas?

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Hi HannahT,

Email server spam filters will direct emails to the junk/spam folder for many different reasons. Setting up DKIM does help in avoiding this but is not a guarantee. I have seen where attachments will cause this to happen especially if the attached file is a .zip, .exe, or any file type that could contain malicious software. If you send the same email without the attachments, does it arrive in the inbox?

 

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