script to print not working as always on FM16

[fileman922]

Hello, we are using filemaker server 16 and we just upgrade one user station from fm15 to fm16 and the print button is not working as always, when we open the database at first it prints ok (3 copies) but after some printing it begins to print just one copy. the script is setup to print 3 copies but before the print line it has some  validation lines process. 

I don't know if it is pc hardware? is a pentium 3.2 ghz with 4 gigs ram... is too old for filemaker 16?

please let me know 

thank you