360 Works Plastic - merchant login ID or password is invalid or the account is inactive

[Ron Cates]

I  purchased the plastic plugin yesterday on behalf of our company. I have successfully deployed and registered the plugin and have been able to integrate the scripting, table and fields from the demo file. So far it has gone very well and I am able to process credit cards with authorize.net successfully. Great product!!

 

However I am having some issues with processing electronic check transactions.

Using the same API credentials that I am successfully processing cards with I am receiving an error message

 

"The merchant login ID or password is invalid or the account is inactive"

 

Do I need different API credentials for authorize.net for check processing?

 

Also, the Plastic demo is giving the same error with the API credentials it shipped with while the card processing demo works fine.

 

Any help would be appreciated.