(Sorry for doing this on Sunday but you know - IT Life. )

I upgraded to v5 thinking our auto renewal was in good order, turns out it says it will auto renew 23 days ago.

Figured I'd renew and sort the payment out with client later but now stuck - users won't be able to sync in a few hours..

 

I did manage to get the website to renew. 

Hello,

 

This is Warren from Licensing, according to our records, your license was set to auto-renew but failed due to a change in payment method, this is often related to expiration dates changing. An email should have been sent out but it sometimes ends up in Spam. Your manual renewal should have updated the payment information, so I have enrolled you back into Auto-renewal for next year. 

 

In the future please send any licensing questions to [email protected], we often need to request sensitive information from our customers to resolve these types of issues.

Have a great day

Thank you kindly for top quality service and support!