Plastic and Amex

[ScottH]

Using Plastic to perform simple charges in FileMaker. Amex cards always fail. We are an authorize.net customer and have

checked our setting there to insure we are authorized to charge Amex.  It all appears in order there. Anyone else have this issue, if so,

how can it be resolved?

Thanks.

 

Scott

[nick360Works]

Hi Scott,

If transactions for other card types are working but not for American Express, I would first contact your Merchant Service Provider and double check that your have the ability to accept payments with Amex. Here is a helpful article on that topic https://raisedonors.zendesk.com/hc/en-us/articles/204711989-Authorize-net-and-American-Express.

If that turns out not to be the issue, please attempt to process an Amex card to replicate the error, and send in the log file to [email protected] so we can see what kind of errors you are receiving. You can follow the instructions at this page http://docs.360works.com/index.php/Plugin_log_files on how to locate that plugin log file. Thanks.