Plastic issue with Virtual Merchant

[Jason Mundok]

I'm successfully processing transactions with VirtualMerchant and all is well except I'm hearing complaints that the customer's name is not showing up on a receipt from the gateway. It's as if the first/last name fields are getting there properly. The required fields are, which is why I'm getting successful transactions. I'm using the function CCProcessPayment and the parameters ("firstName=" & Transaction::First Name;     "lastName=" & Transaction::Last Name). There are definitely values in those to fields in Transaction. I don't really have a good way of troubleshooting why those field values aren't getting there.

Are there any other name parameters that I should be using? Any way to troubleshoot this?

Edited May 8, 2019 by Jason Mundok

[KaneM]

Hello Mr. Mundok,

Unfortunately, VirtualMerchant does not accept the "firstName=" and "lastName=" parameters. You may have been looking at the documentation for a different gateway. You can find the VirtualMerchant specific here. Also, you can find the optional parameters that VirtualMerchant accepts here. You should see syntax for the CCProcessPayment function, and right below it, there will be a button to expand the list of optional parameters. 

Feel free to let us know if you have any further questions!

Thank You,

Kane

360Works

[Jason Mundok]

Ok, thanks for the clarification. I must have seen those parameters in a different gateway's script.

Jason