Severe Sync Issue

[Mark Lee]

Hi,

We are experiencing the error below, any suggestions on this:

SEVERE: Sync between 192.168.10.62 / JPG-MIS-Data (FileMaker Server) and 192.168.50.19 / JPG-MIS-Data (FileMaker Server)
Last sync failed: com.prosc.sync.AbortException: Could not connect to database at http://127.0.0.1:16020/fmi/xml/FMPXMLRESULT.xml?-db=JPG-MIS-Data&-lay=ProscNoSuchTable&-view: Read timed out.

Thanks

Mark

[sean360Works]

Hello Mark,

The request that is failing is MirrorSync testing whether it can connect to the hosted database by "pinging" the layout ProscNoSuchTable. If successful, it will receive a 105 response from FileMaker indicating the layout is not there. However, if it cannot connect to the database, you will see the error you reported.

Have you tried the sync again to see if it was just a temporary issue? Judging from the server address of the request, it looks like MirrorSync may be installed on the same machine as FileMaker Server. If so, the issue should not be network related. Could you step through the sync configuration in the configuration client to see if you can pull up the database JPG-MIS-Data in the list of databases drawn up when clicking the "Choose..." button on the page where you specify the FMS and MirrorSync addresses?

If you're still experiencing the issue, please submit a log file to us. You can do so by visiting the MirrorSync launch page ([server address]/MirrorSync), clicking Send Problem Report and Log Files, filling out the form and submitting. It would be helpful if you reproduced the issue right before sending the log file.