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.pdf's not opening after FM12 to FM 16 upgrade

Followers

February 26, 20205 yr

Hello,

We recently upgraded from FM12 to FM16 at my company and .pdf's that were in container fields in version 12 are no longer able to be opened. We use Adobe Acrobat DC and run Windows 10. Is this a known issue?

I also noticed that when we drop .pdf's into the same container fields in version 16, the .pdf is able to be opened, but only if I right-click and export the field contents into Adobe Acrobat.

Prior to the upgrade, we used to be able to simply double-click the .pdf's and they would open.

Thank you in advance for any help and advice!