Container Storage path - Greyed out options

[chris7of9]

Environment: Windows 10 based PCs, using Server v14 Hosted DB

We currently have images being stored using path [hosted location]TISDBImages and all is working, but when I go to Files|Manage|Containers the options for NEW... Edit... DELETE are all greyed out and we cannot create a new directory.

I asked the Hosting company to create a another directory at the same level, which they say they have: [hosted location]TISDBImages2  but we cannot see this listed and cannot create the directory ourselves.

Can somebody suggest what is wrong - why the NEW EDIT & DELETE options are greyed out and why we cannot create these ourself.

TIA