FM Server 4 crashing under Windows NT

[john white ifc]

I do database maintenance and troubleshooting for a client using a FileMaker 4.1 database running under FM Server 3 on Windows NT. They've had some problems with the server application. Those problems seem to be resolved, but I'm out of my depth, so I'd like to get an expert opinion.

If you're experienced with the NT environment, please read through the problem description, and let me know if there's anything else that needs to be done.

_____________________________

The client's IT Administrator reported a series of crashes of FileMaker Server over a two week period. I had her send me screenshots of dialogs from Dr Watson and Event Viewer.

The Dr Watson report simply said:

- - - An application error has occurred and an application error log is being generated.

- - - FMSERVER.EXE

- - - Exception: access violation (0xc0000005), Address: 0x0040bab9

Event Viewer gave two entries from the time of the crash. The entry details were:

- - - Source=Perflib, Category=None, Event=1008

- - - Source=apcctrs, Category=None, Event=2000

There were no useful details on the apcctrs entry. However, the Perflib entry details said:

- - - The Open Procedure for service "UPS" in DLL "apcctrs.dll" failed.

- - - Performance data for this service will not be available.

- - - Status code returned is DWORD 0.

According to the IT Admin, the UPS software keeps the power up and running when the central power system is off. She restarted that service, and hasn't had any crashes since.

_____________________________

Is there anything more I should do or check into?

Thanks for your help.

[Anatoli]

File corruption?

[john white ifc]

File corruption, yeah, I've read that's a possible cause of the kind of access violation we got. However, nothing suggestive of file corruption is showing up at the user's end (at least, nothing that's been reported to me).

The client runs weekly compression backup, so the files should be in good shape.

I used to sometimes run the Recover procedure if I *thought* a file was heading for trouble, but I've since seen the recommendation that you shouldn't do a recovery until you have to.

Maybe I can't do anything but wait.

[Anatoli]

Maybe conflict between service pack and FM server?

Try to rebuild the files...

[Guest]

Do you mean recover, or rebuild from scratch?

[Anatoli]

RE: Rebuild from scratch -- not necessarily.

Export data from good database as text.

Export Clone from good database.

Import the text data.

Use in fields definition the creation order, otherwise you may get misalignment.