My cloud is frozen

2 hours ago2 hr

Hello,

I am running Filemaker pro version 22.0.6.601 on Filemaker cloud. I uploaded a server side script that apparently had an error in it. It kept running and running. I looked up ways to stop it and the only way that worked was to "Restart FileMaker Cloud Instance" on the configuration / general settings tab on the admin console. Once the console came back up, the script had stopped and I deleted it.

Now, nobody can log in to our database and when we try we get the message "The host is not allowing new connections. Try again later." In the admin console it is showing 4 clients connected, 2 of my co-workers and me showing twice under my Claris id, once as a "Pro" client and once as "FMSE", yet those 2 co-workers and myself are not able to connect.

I have tried to disconnect all clients but nothing happens. I have tried to close the databases and they show the circle with red line indicating it's in the process of closing but then just shows open again.

I have tried to contact Claris customer support but they made me email them because nobody was available. I am panicking because we are dead in the water. Does anyone know what to do?

Mike