I hope someone on the Forum has some experience with the DDE Execute scriptstep.

I am trying to get Filemaker to 'make a phonecall' through 'Call Centre Assistant' which is an Ericsson application running on all FileMaker clients

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The following information comes with the Ericsson documentation:

Command: MakeCall (Other applications can issue a MakeCall command toward CCA to initiate a call on the telephone. Note that no error checking is provided, i.e., it is assumed that the device is in a state where a call can be initiated.)

Server Name CCA20

Command : MakeCall

Command Type: DDE Execute

Return Type : True/False

Topic : CallControl

Parameter : The number to be called.

Example : MakeCall 17145551234

Description : Place a call on behalf of the currently monitored device.

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I tried to enter the right options into the DDE scrip parameter fields but can't get it to work. The advise for a 'pause' step from the FileMaker help file didn't help as well.

We are working with Filemaker 4.1 on Windows NT

Any suggestions are welcome.

Andries

quote:

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Originally posted by AndriesV:

I hope someone on the Forum has some experience with the DDE Execute scriptstep.

I am trying to get Filemaker to 'make a phonecall' through 'Call Centre Assistant' which is an Ericsson application running on all FileMaker clients

- - - - - -

The following information comes with the Ericsson documentation:

Command: MakeCall (Other applications can issue a MakeCall command toward CCA to initiate a call on the telephone. Note that no error checking is provided, i.e., it is assumed that the device is in a state where a call can be initiated.)

Server Name

CCA20

Command : MakeCall

Command Type: DDE Execute

Return Type : True/False

Topic : CallControl

Parameter : The number to be called.

Example : MakeCall 17145551234

Description : Place a call on behalf of the currently monitored device.

- - - - - -

I tried to enter the right options into the DDE scrip parameter fields but can't get it to work. The advise for a 'pause' step from the FileMaker help file didn't help as well.

We are working with Filemaker 4.1 on Windows NT

Any suggestions are welcome.

Andries

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Hi Andries,

OK first of all are you using MD110 or MD 9.

Open up the DDE Execute window.

In the Service Name Type "DM"

In the Topic Fields (text) Type "CallControl"

Commands Field > this could be a field or text either way is must start with "MakeCall" and telephone number..

Hope this helps > any problems then let me know and i will send example file to you..

Regards, Martin ( Volvo )

Hi Martin,

Thanks for your reply. Sorry for the late reply. I was out of the office for 2 weeks, I didn't check the forum for replies for some time.

We're using an MD110.

I tried your suggestions and I hate to write it, but I still can't get it to work. I would much appreciate it, if you could send me the example file.

Are there any other things necessary for this to work? like DLL's in certain folder's, or certain (NT-)services running on the CCA server or....

Thanks you very much for your help and time.

Andries