Users losing connections

[zakalwe]

Event Type: Warning

Event Source: FileMaker Server

Event Category: None

Event ID: 17

Date: 14/04/2004

Time: 14:11:54

User: N/A

Computer: MMGFMPRO

Description:

User "User" [172.16.26.80] no longer responding, connection closed. (17)

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On a brand new server connected to a fast ethernet network we keep getting the above message and users are losing their connections to the FM server. The guests timeout is disbled, has anyone else come across this problem ?

It only seems to happen to users who are constantly logged into FM.

FileMaker Version: Server 5

Platform: Windows 2000

[leahbrooks]

Did you get any responses to your question about

"no longer responding, connection closed. (17)"?

I'm having a similar problem & trying to de-bug it.

[Wim Decorte]

Not an easy problem to debug, and might take a lot of work. Some things to do:

- when it start to happen? Anything new installed since then (new software, new network hardware, ...)

- does it occur ramdomly or is it always the same users?

- connect a fmp client as close to the server as possible (the least amount of network equipment between the two as possible). If it keeps working the problem is in the network equipment downstream

- ...

Causes can be:

- bad hardware (NIC on the workstation, on the server, a bad port on a switch or router, bad cablingm ...)

- users ALT-CTRL-DEL out of the solution instead of closing it

- user machine crashes

- speed auto-sensing on a switch

- ...

HTH

Wim