HELP! User locked out of FileMaker Server

[Steve Jensen]

Help! I have a user who lost their network connection with the Filemaker Pro Server (7). Now, when they try to log back into the database, it refuses saying that someone with that same ID is already logged in. Lo' and behold, the server still shows them logged in to the database. When I try to disconnect them, nothing happens.

This happened yesterday, and I ended up having to close all the databases (which took several minutes) and then reopening them. Today I've got multiple folks logged in, and we're working against a deadline. How do I force her off the server, and why did this happen? Thanks!!!

[Barbecue]

Check your error log to see if there's some sort of error message around the time the connection was lost. That might provide a clue as to what happened.

Make sure you've applied all of the available patches to both the client and server applications.