There's nothing I hate worse than someone hanging up the phone before even taking the call which I continually seem to get when I call Filemaker at (800) 325-2747 and pick option 1. I also really hate to get customer service representatives that are obviously poorly trained and cannot actually provide any service. I was attempting to simply get a receipt for a package I bought from them valued at several thousand dollars. I wasted about 35 minutes on the phone before finally giving up and trying through email. For a company that is in the database business it's ironic that their databases seemed to be having lots of problems and be "touchy" (the exact word a csr I got used). Sorry to vent but when I pay a lot for something I expect at least the minimum of decent service

If you want a much worse example, try calling Dell about a computer problem.

Unfortunately, many companies pay their CSRs less than they should. This typically results is poor service. Thankfully, I've never had to call FileMaker, so I guess I can't exactly feel your pain. But, I have had really crappy service with other companies, and it sucks. I wish I knew of an effective way to cure this.