FM7 Server Quitting

[IEW]

Since we installed FM7 Server Advanced, the users screens go blank, lose connection to server, and won't re-establish until the served is re-booted. The Windows server 2003 is capturing a faulting module in FM "FMSPROP.DLL". Have you seen this before and what was the fix?

Ivan

[Wim Decorte]

Never seen this one. Make sure you're running FMS 7.0v3. Try to see from the application event log if there is a pattern to the madness: is the same user coming online? Does it happen around backup time?

Anything else running on that machine? From the user's perspective does it happen with the same script in a file, or with accessing a certain layout ...

[IEW]

No rhyme or reason. Running v7.3. FM is working on this one to.

Ivan

[Wim Decorte]

Oh, but there is always a reason

FMP and FMS are remarkably stable apps. Troubleshooting these seemingly random problems can be hard: you have to track it down until you can make it happen at will. Can be a long process but there is always something. Like a corrupt graphic on a layout, a bad NIC in one of the machines, a faulty printer driver, ...

Use the Windows Performance monitor to log as much data as you can to look for clues. Scrutinze the System and Application Event logs.

Good hunting.