Printing Problem - paper size changes

[BeckhamTX]

I am working with a database than was converted from FM 6 to 7. When I go to print, the settings look ok, the paper size is letter. When I click the advanced button and change anyhting in there (such as scaling, or number of copies to print), the paper size changes itself to some odd size such as 17" x 11" and the document does not want to print because the printer has letter size paper. It is not a problem with the layout, it is a pretty small layout and well fits onto a letter-size page. I went back to the original .fp5 file and it works fine. it is also not a problem with the printer or driver because I have tried it on two different computers printing to a few different printers.

I do not know what is causing this other than I have heard there are a lot of weird printing issues with FM 7.

Does anyone have any suggestions or ideas?

[Breezer]

are you printing using a script?

If you are printing from a scripted button, chances are you need to check the script step:

Print Setup [Restore;no dialog]

Once you fix the above step, follow it with a:

Print [Restore]

[BeckhamTX]

The problem was originally noticed when running a script. The script does contain the

Print[Restore] step.

In trying to determine if it was a script problem, I just went to File-Print and manually did everything. The same problem happeend when I went to the advances settings. So it does not seem to be a script problem.

[beachlife]

Hi

If you are running a script, it is best to add the print restore into the script. That way everytime someone wants to print (from any printer) they then have the ability to tailor to their printing needs.

Hope this helps

[BeckhamTX]

The print restore is in the script. When they go in and set thier settings, that is when the problem happens. When a change is made on the advanced printing options (such as scaling down to 95%, or any other option), the paper size changes itself.

This happens even when not using a script, when just going to File-Print.