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connectivity problems


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Hi all,

I'm not sure if this is the right forum for this so please tell me if it is not. Anyway, our school district runs a filemaker database for student attendance. All of the schools connect to the district office over high speed (6Mbps) leased lines. A G5 xserve hosts Filemaker 8 Server and all the clients are Filemaker 8. The problem is that 2-8 times per day the clients get disconnected from the Students database. Sometimes they get an error messgae stating they have been disconnected. (connection with server has closed). Other times the database just closes with no warning. (none of the users have an Idle time set). Users at the district office rarely if ever get disconnected and Internet seems fast for the most part at all offices. Any ideas on how to troubleshoot this would be appreciated. Thanks


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Can you give us some more details:

About how many connected clients when the problems appear?

What is FM Server's rev version?

What is the server's OS version?

What's the RAM, CPU, and specific hard drive configuration of the server?

What is the network speed of the server's connection to the LAN (100Mb, 1000Mb)?

Are there scheduled backups that occur during the day? Do they correspond to the drops?

The download speed is mostly important for the remotely connecting clients. What is the upload speed of the host network?

What is FM Server's cache setting?

Do you have FM Server's encryption enabled?

Were the databases converted from FM6 or lower, or were they built for FM7/8?

Have the files ever been Recovered and used without reverting to a clone of a backup?

Is the Xserve being used for any other services (like File Sharing or Print Serving)?

If you can answer all of these questions, it should prompt some possible suspects.

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