Saving Records as PDF

[bradvolta]

I have a persistent and repeatable problem. When I use the script step “ Save Records as PDF”, Filemaker crashes. When I “Save as PDF..” from Print Dialog, Filemaker completes the task without issues. Additionally, this only occurs on one user. Other users on the same computer do not experience this problem. I am sure it is some preference file, but I cannot determine which one. I have reinstalled Filemaker, which did not help. Any clues to what is causing this problem??

[John Mark Osborne]

Maybe the user has a corrupt font. As a test, try changing all text and fields on the layout to a different font and see if it stops crashing. If it does, you can reinstall the font and switch the layout back to the font you want.

[bradvolta]

Tried changing fonts. Still crashes. Thanks for the suggestion. I don't think it is font related because it still prints fine and it will save as pdf from the print dialog (PDF button).

[John Mark Osborne]

I would also make sure the person is running the same version of FileMaker. For example, make sure everyone is running 8.0v3. I still think it might be a system issue. Try reinstalling the system software.

BTW, does this user have any problems creating a PDF of a different layout? Let's make sure it is not layout specific.

[bradvolta]

All users are using same version. Problem occurs on multiple layouts. I have transfer user account to different computer and the problem followed. Problem is Filemaker/User specific.

[RT]

i had this problem on a new MBPro.

try this free app run all the tabs and i am sure it will sort your problem out. i bet if you go "print OSX" and print to a PDF it will not crash.

http://www.apple.com/downloads/macosx/system_disk_utilities/onyx.html