JPEG won't print

[Rank Beginner]

I'm such a beginner that I was pretty happy to get a working invoice built...until I printed it. All the Filemaker fields and their data print out perfectly, but the company logo, a JPEG, refuses to print.

I tried simply importing that JPEG into the header, and I tried putting it in a globally stored field -- but it won't print either place.

Any ideas?

[CobaltSky]

FileMaker is certainly capable of printing most JPEG images, so my first thought is there may be something particular about the JPEG in question that is causing a hiccup. I suggest you try two diagnostic tests:

1. Import a different JPEG image and see if it prints.

2. Convert the company logo to a PNG image format, insert it onto the layout and see if it will print in that format.

If either or both those options works, it will provide a further clue that the issue may be with the particular image file. :wink2:

[Rank Beginner]

Thank you for the kind advice. Using a different JPEG worked great. I was too fast to put the blame on Filemaker, not other factors, a lesson I'll remember.

I really appreciate your help.