can't import

[dvandam]

Can anyone think of a reason why a text file would be grayed out and not available for import? One of our members claims he cannot import the file. He is on a Mac so I can't connect and look at it but I have never heard of this and can't figure it out. There is a script to import the file and it's been working for hundreds of members for years so that's not the problem.

[Lee Smith]

Probably already asked, but:

Did they choose a Text format in the Import window.

Is the file a Text file?

HTH

Lee

[Lee Smith]

Sorry, I didn't notice that the files were being served, and that it was script generated. Have you gone to the station and watched them do the import?

Lee

[dvandam]

Yes they have selected tab separated text and I can't go to the station because they are 500 miles away.

[Lee Smith]

Is this user new, or an old hand?

IMO, FileMaker is telling you/them that the file isn't Text.

I'd start by having them send you a copy of the text file.

Lee

Edited September 26, 2007 by Guest

[Vaughan]

"Can anyone think of a reason why a text file would be grayed out and not available for import?"

This sometimes happens if the file is opened ina nother program.