Unknown error message with runtime

[tomp]

I'm distributing the first FM9 release of my sotware and have encountered an error message with one of my customers that I've never encountered and don't know where it comes from.

I've installed the software on 2 different XP machines without incident in my environment. This user has encountered the error message on 2 different machines at his location. This user has installed numerous FM7 releases of my software in the past without incident.

The message is:

"c:

This application has failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem."

I rebuilt the runtime, repackaged the installation, and it still gives the same error.

I don't know whether the message is coming from Windows or FM. Kind of hard to diagnose remotely when I can't reproduce the problem and don't know where the messsage is coming from.

Help!!

[Vaughan]

Are they using Windows XP SP2?

I don't think FMP 9.0 is compatible with XP SP1.

[tomp]

I'll have them check

Thanks.

[tomp]

Service Pack 2 is not the problem. The user's computer is on SP2.

Does anyone have any other thoughts what might cause this error?