Files Accessible on Mac

[Steverino]

I'm pretty sure this has to do with our FM Server configuration -- but I'm not sure exactly is causing the trouble.

FM Server Advanced is running on a PC Server. Files are hosted and normal. PCs can access without problem both manually and with an opener file.

However, the Mac computers can see the server, but the files do not appear in the right-hand box when the server is selected. If we specify the name of the file, or if we use our opener (which works fine on PCs), we get an error message ("Either the host is not available, or the file is not available on the host").

Do we need to uncheck "Secure Connections"? Does it have something to do with limited IP addresses for the server admin?

I'm stumped!

[Steven H. Blackwell]

Check local firewalls on Mac machines for open Port 5003.

Steven

[Steverino]

Port is open and still no go.

[Steverino]

Might it have something to do with permissions?

[Steverino]

OK -- here's what extensive testing has determined:

The files are accessible on the Macs with FM 8, but not FM 9.0 v3 on the same machine.

Is there some setting with 9 that should be adjusted?

Could it have something to do with plug-ins installed (Blowfish, EventScript, SuperContainer Companion Plugin)?

We're really stumped!

[Reed]

Are the Macs on 10.5? I've had some weirdness with 10.5 and filemaker. Specifically, the firewall asks me every time I try to connect to a remote file "Accept incoming connections" Other applications only ask this the first time. The new default firewall on 10.5 is application specific rather than port specific, so I wonder if there's an issue with that? Even with this problem, I'm still able to open all the files on my server. (FMSA 8v4 on OS X 10.4.11)

In any case, have you tried completely disabling the firewall?

[Steverino]

The problem is on both 10.5 and 10.4.

And, yes, they have disabled the firewall on the client side.

[Steverino]

We just checked, and it's not the plug-ins.

[Steven H. Blackwell]

Are you using External Server Authentication, and if so, to which Directory Services, AD or OD?

Steven

[Steverino]

It turns out that it's a problem with FM 9.0, and that Filemaker is working on figuring out what's going on. They advised us to temporarily downgrade to 8.5 until there's a fix.

[Steven H. Blackwell]

Can you tell us more? Do you have a case number?

Steven

[Steverino]

What more is there to tell?

Yes, we have a case number.

[Reed]

What more is there to tell?

Maybe more information about your specific setup... Did you try clean installation of everything, and still observe the problem? Does the same thing happen to these client machines if you try hosting a file on peer-to-peer? I'm not saying there's not a problem with Filemaker, but obviously this is not happening to everyone, or I think this would have been caught prior to a public release.

[Steverino]

We didn't do a clean install, but the user experienced this problem with computers on both Mac OS X 10.5 and 10.4. The files are hosted on Server Advanced 9, on a Windows server.

I've never seen this before, and I cannot figure out what is different about this company's configuration.