Feature Request systems

[Tim W]

Hi All,

Does anyone have a good system for collecting and working through co-workers' feature reqests? My schedule is like many others, Filemaker is only part of my duties and time is scarce.

Your thoughts,

Tim

[Fitch]

Would something like Mantis or Basecamp be what you have in mind? I'm not all that crazy about either one, but they can work well for some scenarios.

[Tim W]

Thanks, Tom

But, not really what I was looking for. I can see that they would be helpfull given the right situation.

[Fitch]

What are you looking for? A FileMaker-based system? Something resembling a help desk? To do list? Project management? GTD organizer? Do you want people to enter their own requests in to the system, or is this just a way for you to manage your own tasks?

[Tim W]

Thanks for the reply, Tom,

[color:blue]What are you looking for? Idea's of what others have that is working.

[color:blue]A FileMaker-based system? I am not against rolling out my own FM-based system. Obviously, it could stream-line the request communication, Capture layoutID, UserLoggedIn, ListOfFields to select from, etc.

[color:blue]Something resembling a help desk? Show instructions like a help desk i.e. how-to's

[color:blue]To do list? Only approved changes, not just allowing anyone to assign tasks, but reporting progress to all.

[color:blue]Project management? not so much, more organization

[color:blue]GTD organizer? GTD?? stands for??

[color:blue]Do you want people to enter their own requests in to the system, or is this just a way for you to manage your own tasks? Both, My tasks should be a sub-set of the whole, i.e. Approved submissions(approved by a department manager).

Hope this helps clarify,

Tim

[Fitch]

I don't have anything more specific for you, Tim, sorry. I've worked on a couple of FileMaker-based in-house help desk systems. In both cases we started very simply and just built it up as we went along.

For inspiration I recommend FogBugz.

GTD: Getting started with "Getting Things Done"

[Tim W]

Hi Tom,

Thanks for the links, "GTD" sounds really interesting. I simply had not encountered it, but can easily see the great audience that is drawn to it.

Probably, I will design my own feature/bug system as you have expressed.

we started very simply and just built it up as we went along.

Thanks again,

Tim