FMS9A Admin Console Crash when viewing Clients, intermittent

[bl]

Hello,

I developed a problem a couple of weeks ago where my Server Admin Console would crash intermittently when I tried to view the Clients link.

This is the error panel that came up:

FileMaker Server Admin Console

Admin Server Connection Error:

An unknown error has occurred.

I eventually traced the problem to a particular user. They were using IWP with Firefox 2.0 on Linux SUSE 10.2 machine.

The odd thing is it only happened on the Admin -> Clients link. If I was viewing the Clients, and this user opened his file, it crashed, or if he had his file open and I tried to navigate to Clients, it crashed.

I solved the problem by having this user upgrade to Firefox 3.0, recently released, but I wanted to share this with the user community because it seemed like such an obscure thing to happen, thought it might help someone else.

Cheers!

Barbara

[Steven H. Blackwell]

I have to say this is pretty odd. But thanks for reporting it.

Steven

[bl]

Very odd - but I was able to replicate it with another user on another machine and got identical behavior...which is why I reported it.

[Steven H. Blackwell]

Please be sure to report this to FileMaker, Inc.

Steven

[Jeff Borisch]

I am able to reproduce this with no clients connected. It seems to work fine on the Mac but not on Windows which I just started using this week.

I'm on a 1.5 JDK on the Mac and a 1.6 JDK on Windows.

Could that be the issue?

Anyone have any more data points?

Thanks!

Jeffrey

[Jeff Borisch]

sounds like there is indeed an issue with Java 6

http://filemaker.custhelp.com/cgi-bin/filemaker.cfg/php/enduser/std_adp.php?p_faqid=6842

http://filemaker.custhelp.com/cgi-bin/filemaker.cfg/php/enduser/std_adp.php?p_faqid=7029&p_sid=sEENPXkj&p_lva=6842

[Jeff Borisch]

I was able to get back to this problem and figured out that you can choose which version of the JRE you want the Admin Console to use. The problem is with JRE 1.6

I downloaded JRE 1.5 update 17 from Sun and installed it then used these instructions to enable JNLP app to only use that JRE

http://www.prasannatech.net/2008/11/java-webstart-opening-jnlp-files.html

Initial results are positive!

Not bad for a noob.

Jeff

[Baloo]

Thanks, for the heads up Jeff you just saved me a fair amount of time.

Rolling my XP box back to Java 1.6.7 (from 1.6.11) as described in your second link fixed the problem there. Fortunately my iMac is still on Java 1.5

Edited January 12, 2009 by Guest